September 28, 2016 – Heroes of Hospitality Gala & PHD 10th Anniversary Celebration

Our first Heroes of Hospitality Gala is in the books. We launched Heroes Network Foundation and had a spectacular evening that celebrated our past, present and the future with all those who have contributed to it. The evening began with a red carpet welcome and ended with something for everyone! We were honored to celebrate a decade of achievements and share Who We Are, as a promise in making a profound difference in the world and for others, by providing support and resources, with the intention that every hero has the opportunity to flourish. Thank you for joining us in our crusade to be Heroes of Hospitality.


January 26, 2016 – ShatterProof Rappelling Challenge

Committed to making a difference and giving back, especially when it comes to a great cause, we accepted the challenge to help bring awareness to a great organization called Shatterproof by rappelling down 26 Stories at the JW Marriott L.A. Live on January 26, 2016. Addiction is preventable and treatable but in the United States alone, alcohol and other drugs claim more than 135,000 lives every year, 370 people every day, 15 people every hour.
Founded by Gary Mendell of HEI Hotels, Shatterproof is a national organization that is committed to preventing our loved ones from developing an addiction to alcohol and other drugs and for those afflicted with this disease, providing treatment based on science, with all the love and compassion someone battling a disease so humanly deserves. With the generous support of so many, Shatterproof has already made real impact on this life saving mission.
UPDATE! Thank you to all of those who supported us in being the cause for change in the world of addiction. The SHATTERPROOF CHALLENGE was a success. We raised $5000 and had a great time representing all of you. Thank you for your generosity!


October 20, 2014 – Hilton Hotels 2014 Global Week of Service

Our team members at the Hilton Garden Inn Fort Worth Alliance ROCK! Way to make a difference! They assisted Community Storehouse as a part of Hilton Hotels & Resorts 2014 Global Week of Service. #TravelWithPurpose. “When you saw Mothers and small children lining up to make applications to get items, it put into perspective how easy it is to reach out a helping hand. The staff that runs this organization serves 12,000 disadvantaged children.” — Ann Stetson, Director of Sales & Marketing


October 20, 2014 – Hilton Hotels 2014 Global Week of Service

Working together we CAN end hunger. What a great effort by the Hilton Garden Inn Fort Myers and the Lee County Hotel Association for Hilton Hotels & Resorts 2014 Global Week of Service. “It was our privilege to partner with the Embassy Suites Hotels Estero for the Annual United Way Meals on Wheels for Lee County. We packed 10,800 meals with our fellow Hilton Hoteliers of Lee County!! Each meal fed a family of 6!! It was a great day, a great event, with great people.” — Jon D. Hosey, General Manager


October 19, 2014 – Hilton Hotels 2014 Global Week of Service

Our people make the difference. Thank you Hampton Inn Sarasota I-75 Bee for giving of your time! They volunteered at Children First, Inc. This wonderful organization is near and dear to our General Manager, Jason Samson’s heart. They will be there two days this week as a part of Hilton Hotels & Resorts 2014 Global Week of Service. #TravelWithPurpose


Fail A Thousand Times And Be Cause In The Matter – With Dawn Berry

Lodging Leaders recently hosted Dawn Berry on their podcast and discussed failing a thousand times and being cause in the matter. Click here to listen!
https://www.youtube.com/watch?v=5lJj60alzNY


Hospitality Reputation Management: Making Your Facebook Page Fabulous

by Kathy Miranda
An enticing post will have a key element to lure a reader in: an offer with substantial savings, a beautiful wedding reception set up, your new renovation and things to do in your city. Click here to read more:
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5 Steps To Better Organization In Hotel Housekeeping Management

by Tana Sorensen
A housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are cancelled or the weather suddenly changes. Click here to read more:
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Hospitality Online Reputation Management: Travel Sites

by Kathy Miranda
Hoteliers can no longer rely on the brand’s reputation alone – they must maintain their own. Baby boomers, millennials, retirees, sports groups, business travelers, leisure, event planners, and travel agents will all take the time to check on the reviews a hotel has received. Click here to read more:
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Six Steps To Improved Hotel Front Office Organization

by Tana Sorensen
Being organized is the key to being successful in all areas of life. For a hotel front desk team, organization is critical to ensuring staff and guest satisfaction. Click here to read more:
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The Good, The Bad And The Sometimes Ugly – Online Hotel Review Response Best Practices

by Kathy Miranda
Responding to online reviews that your hotel receives has become more vital as the behavior of travelers evolve. A hotel’s online reputation will directly impact bookings and ultimately bottom line profits. Click here to read more:
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Winter Comfort Food – Chicken Pot Pie #FoodieFriday

by Erwin Turalba
One of the most comforting foods that a family can enjoy together in the winter is a delicious Chicken Pot Pie. When the weather is cold, a warm homemade dinner is a great opportunity to sit down as a family, eat and share their day. Click here to read more:
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Gingerbread Hotel Recipe #FoodieFriday

by Erwin Turalba
Welcome to #FoodieFriday! Once a month I’ll be sharing delicious recipes from the kitchens of our hotels. This month’s recipe will get you set to make your own Gingerbread House or Castle or Hotel. As a part of a competition among the staff members at the Hilton Garden Inn Fort Worth Alliance Airport, the Food and Beverage department created this masterpiece gingerbread model of the hotel. Click here to read more:
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The 5 Steps To Successful Risk Management In Hotels

by Amanda Opiola
Attention to the smallest details greatly impacts not only the cost of the one particular incident, but the worker’s compensation insurance rates paid by that property for years to come. Click here to read more:
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5 Benefits Of Online Tools For Hospitality Human Resources

by Becky Nation
How much time would be saved by hospitality human resources staff if repetitive questions about benefits could be found online – on demand? What if new hire orientation was a video that busy HR professionals and general managers could use to introduce new employees to the property? Click here to read more:
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Is Your Hotel Welcoming The Female Business Traveler?

by Kathy Miranda
While female business travelers are now nearly half of the traffic for hotel properties, some hotels are still focused on catering to the traditional male business traveler. And that’s a big mistake. Their needs may vary, but with the increase in female business guests, smart hotels are stepping up to ensure their preferences are addressed. Click here to read more:
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5 Benefits Of Hosting Your Next Meeting At An Airport Hotel

by Kathy Miranda
Bringing a team that is spread across the country together for a one day meeting can be challenging. When they are scattered all over the map or even in close proximity the logistics can be a nightmare. Click here to read more:
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4 Examples Of Ninja Hotel Housekeeping Practices

by Tana Sorenson
How do we communicate with the guests the efforts of the hotel’s Housekeeping Department? How do we minimize guest complaints regarding housekeeping? How do we improve our guest satisfaction scores in the Housekeeping Department? Click here to read more:
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It Isn’t Making Mistakes That’s Critical; It’s Correcting Them

by Tana Sorensen
Often times we hear about a maintenance issue when a guest is departing for the day and they ask that it be taken care of while they are out of the room. This is a case where you can provide an experience vs. just fixing the problem. Click here to read more:
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Creating A Memorable Sensory Experience For Hotel Guests

by Chan Jin
The difference between a blah stay at a hotel and an experience that will be remembered happens when a total sensory experience is created for guests. Click here to read more:
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The 7 Social Stages Of Travel

by Kathy Miranda
Travelers are no longer inspired by travel guides ordered, brochures picked up or the slide shows and snapshots shared by their friends over dinner. Everything is now discovered, planned, and shared online. Click here to read more:
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Creating Long-Term Guest Connections With Food And Beverage

by Erwin Turalba
By providing excellent service, memorable food and beverages, reliable schedules and reasonable prices, guests will feel welcome in their home away from home. Click here to read more:
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3 Ways To Reduce Hospitality Human Resources Expenses

by Becky Nation
Regularly monitoring the liability insurance options and the costs of benefits like medical, dental, vision and life insurance are critical to ensuring that expenses are controlled and profit goals are met. Click here to read more:
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Keys To Maximizing Profitability In Hotels

by George Santora
There are many aspects to maximizing profitability. Following are two other key areas – maximizing revenue and streamlining processes. Click here to read more:
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Perfect Wedding Venues On Any Budget

by Marcia Taylor
Popular wedding events needing a venue include: rehearsal dinner, bachelorette parties, bachelor parties, reception, farewell breakfast or brunch. Click here to read more:
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The “Dawn” Of PHD

by Kathy Miranda
As we begin blogging here at PHD Hospitality, we thought the best place to start was at the beginning – with its founder, Dawn Berry. As a twenty-five year veteran of the hospitality industry, Berry spent the majority of her career climbing the ranks within Hilton Hotels Corporation. Click here to read more:
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